Frequently Asked Questions

Finding a Dress

What is the right size for my child?

Our dresses are available in US sizes, and all items run true to size unless otherwise specified. To find out your child’s dress size, use our measurement guide.

 

Does Sara Dresses offer gift cards?

A gift certificate from Sara Dresses makes a great surprise for the young fashionista (or parent) in your life. We have several customization options for you to choose from!

Placing an Order

Do I have to make an account to place an order?

Nope. If you don’t want to make an account, then you can choose to check out as a guest. For your convenience, though, we always offer the option to save your information at checkout. We recommend creating an account if your child requires new formalwear regularly. Having an account will allow you to make wish lists and check out faster.

What forms of payment do you accept?

We accept many widely-used forms of payment including PayPal and major credit cards (Visa, MasterCard, and American Express).

Shipping & Returns

How much does shipping cost?

We offer shipping at a flat rate of $7.99 within the USA, $9.99 to Canada, $14.99 to the UK, and $24.99 to the rest of the world. US orders are shipped through USPS First Class Mail and Canadian orders are shipped through Canada Post. For more info, visit our shipping & returns page.

When can I expect my order?

We ship most in-stock items within 24 hours. Orders fulfilled through USPS should arrive in less than a week. We will provide you with tracking informationso you can follow your delivery every step of the way.

How can I make a return?

To make a return, log into your account, open the “orders” link, and then click “returns.”

We accept returns on unused, unworn products, with tags attached, within 15 days of purchase. You can request either store credit or a refund. No restocking fee is required!

Contact Us

My question isn’t answered here. Can I contact Sara Dresses?

We’d love to get in touch with you. Contact us at your convenience, whether that’s through our online form, by phone at (800) 513-7421, or via Facebook message.